help with lightspeed onsite remote connectin

Set the Computer Sleep setting to Never.On your Lightspeed Server go to System Preferences > Energy Saver.To ensure your LightSpeed Macs do not fall asleep:

When the status of Lightspeed Server is Running, log in to OnSite.

When the status of Lightspeed Server is Stopped click again and select Start Server.

Right-click Lightspeed Server at the left of the preference pane or click the Action gear and select Stop Server.

Note that this is not your Lightspeed username and password.

Click the lock and enter your Mac’s username and password.

If you use OnSite on more than one Mac, only your Lightspeed Server Mac displays this preference pane.

Click the Lightspeed Server preference pane.

On the Apple menu click System Preferences on your Lightspeed Server Mac.

If you recently purchased another user license go to Refreshing your license key to ensure you refresh your license.Īre you receiving this message after you force quit OnSite, powered off your Mac abruptly, or lost your network connection? If so, you can restart Lightspeed Server: For example, if you have two user licenses you can log into OnSite from any two Macs, or one Mac and one mobile device simultaneously. The number of user licenses you have limits how many users can be logged into OnSite simultaneously. Error message: You have reached the limit of concurrent logins for the number of licenses you own Optionally, the Administrator can click Change Password to set a new initial password for this user account if the password was not known or is forgotten.

Click the Unlock User button in the user account details.

Locate the locked user account in the list.

In OnSite StoreMaster on the Tools menu click Setup > Basics > Users.

Lightspeed Support does not have access to any of your usernames or passwords and cannot unlock accounts for you. An administrator can unlock the account at any time. After 30 minutes the account is automatically unlocked and the user account can be used again. Ensure you are connecting using the right entry in the list, usually Lightspeed Server.Įrror message: This account has been temporarily locked for security reasonsĪfter five unsuccessful login attempts, OnSite will disable or lock a user account for 30 minutes.

In the Lightspeed login window, click the Servers button and note whether there are multiple entries, such as for logging in remotely to another store in a Multi-Store chain.

Do other staff members share your user account? If so, the password may have been changed by another staff member.

Did you recently change your password, or were you recently required to change your password?.

Are your Lightspeed username and password typed correctly? Usernames and passwords in OnSite are case-sensitive.

If you see this error message verify that these details are correct: Relaunch OnSite and try logging in again.Įrror message: The username or password is incorrect, please try again.Select the Set date and time automatically checkbox.Unlock the preference pane if necessary by clicking the lock at the lower left of the window.On the Apple menu click System Preferences.To resolve the issue, check these settings on any Macs that connect to OnSite. If you see this error message when logging in, it is possible that the date and time settings are incorrect on your Mac. Lightspeed Support is not able to assist with network troubleshooting for reasons of PCI Compliance.Įrror message: The operation couldn’t be completed. If you are connecting remotely to Lightspeed Server at another location, verify that Lightspeed Server is up and running at that location and that your network is configured to allow remote access to OnSite.Ensure your network is correctly configured to permit access to Lightspeed Server. If it does not, your Macs may not be connected to the same LAN or wireless network. If you are logging in from your store or office, Lightspeed Server appears in the list. If you are unable to connect, but can verify that the status of Lightspeed Server is Running, click the Servers button in the Lightspeed login window.When the status of the Lightspeed Server is Running, relaunch OnSite and try logging in again. Right-click Lightspeed Server at the left of the preference pane or click the gear icon and select Start Server. Is the status of the Lightspeed Server stopped? If so, click the lock and enter your Mac’s username and password. On your LightSpeed Server Mac, go to System Preferences > Lightspeed Server.Verify that the server is online and try connecting again”, try these troubleshooting steps. If you see this error message when logging in, “Couldn’t connect.

Verify that the server is online and try connecting again

Help with lightspeed onsite remote connectin